Because even colouring comes with questions!

We recommend taking a moment to read through the FAQs before placing your order, so you know exactly what to expect from Marsden Muse.

Click on the question to reveal the answer!

Question Categories:

  1. Colouring Books
  2. Digital Downloads
  3. Shipping
  4. Refunds and Returns
  5. Cancellations
  6. Contact Us

Marsden Muse colouring books are designed for the ultimate girly girls! All our colouring books are focused around luxury trips, feminine fashion, fine dining, wellness retreats and quality time with your girls – making them an aspirational colouring experience.

All Marsden Muse colouring books are printed on premium quality card paper. The interior colouring pages are landscape, white, A4, 190gsm and the outer covers are a gloss laminate finish. This means the paper won’t drain alcohol markers or bleed through, and gives a luxury colouring experience from start to finish!

Yes! Marsden Muse colouring books are designed to be the perfect balance between simple children’s and intricate adult colouring books. The pages range from relaxing to more detailed, so there’s something for every skill level.

Our books can be enjoyed with a range of colouring pencils, gel pens, crayons, alcohol and acrylic markers! If using markers, we recommend placing a protective sheet/ card behind the page to prevent bleed-through.

Absolutely! We take great care in making sure the appearance and quality of the books are the best they can be, and at a cheap price point so everyone can enjoy. They make thoughtful gifts for birthdays, holidays, or anyone who enjoys relaxing creative activities.

Marsden Muse does NOT sell on any other websites than marsdenmuse.com (this may redirect you to marsdenmusecheckout.com or 93a1f8-98.myshopify.com just for payment). Please do NOT buy from any other fraudulent websites. Marsden Muse is protected by copyright. All rights reserved.

Absolutely! Follow us on Instagram, Tiktok and Youtube @marsdenmuse for updates on new releases. You can also subscribe to our mailing list by clicking here to be the first to hear about new products and receive special discount codes!

Absolutely not! No part of any of the colouring books have been created by AI. They are all lovingly hand-drawn by Hannah Marsden.

You will receive a download link for your files by email immediately after your payment has been processed. *Please make sure your email is correct!

Digital downloads will not be shipped to you, they are not physical paper copies. You will need a printer to download the emailed file and print the pages yourself at home.

Our colouring page digital downloads are emailed as high-quality PDF’s.

Yes! Once ordered you may print your files as many times as you’d like for yourself.

Yes! Our digital downloads designs can be coloured using compatible apps such as Procreate, Goodnotes, ibis Paint or other PDF annotation apps.

Please click here to fill out a contact form, or email contact@marsdenmuse.com with your order number and an explanation of your issue. We are always happy to help!

Marsden Muse currently ships to a large range of destinations, including: The United Kingdom, The United States, United Arab Emirates, Canada, Australia, New Zealand, Brazil, Japan, and all countries that are part of the EU. All available shipping locations will be shown during checkout.

Delivery times vary depending on your location and the shipping option selected. UK estimates 1-3 business days. EU estimates 3-5 businesses days. All other international shipping estimates 6-7 business days. Please note: delivery times are provided at checkout but these are not guaranteed.

Shipping costs are calculated automatically at checkout based on your order and delivery address. We work hard to keep our shipping rates as fair and affordable as possible. While international postage is set by our trusted delivery partners, we’re continually exploring ways to offer even better value for our customers.

Where applicable, you’ll receive tracking details once your order has been dispatched.

Please note: we only have as much information as is shown on your shipment tracking page. Once the package has been shipped, Marsden Muse is not responsible for any delays or delivery issues. We will always try and help you in anyway we can, but if you need more assistance it is best to contact the postal service directly.

If your order is delayed beyond the estimated delivery timeframe, or shows delivered when it is not, please click here to fill out a contact form or email contact@marsdenmuse.com with your order number and an explanation of your issue. We are more than happy to investigate!

Depending on your location, your order may be subject to import duties, taxes, or customs fees when it arrives. In many cases, no additional charges apply, but any fees that are incurred are the responsibility of the customer.

Yes. If your item is unused and in its original condition, you may return it within 14 days of receiving it. Please see our Returns Policy for full details.

Due to digital products being sent instantly to your email address, we cannot offer refunds or returns on the files.

We’re so sorry! Every book is quality-checked before dispatch, however we do not have control of how it is handled once shipped. Please click here to contact us or email contact@marsdenmuse.com within 7 days of receiving your order and include photographs of the damage. We’ll work with you to resolve the issue promptly.

Please note: replacements are not guaranteed. We reserve the right to assess each claim individually and decline requests that do not meet our replacement criteria. To read our full policy click here.

We’re so sorry! Please get in touch as soon as possible via our contact form or email contact@marsdenmuse.com and we’ll arrange the correct replacement.

Refunds will be issued to the original payment method within 14 days of us receiving the returned item and having done the necessary checks in line with our returns policy (see the second bullet point under ‘returns’).

*To read our full policies on refunds, returns and faulty or damaged items: click here.

You have one hour from placing your order to cancel it. After this window, your order will have entered processing and cannot be cancelled.

Unfortunately, no. Once a digital product has been purchased and made available for download, it cannot be cancelled or refunded.

No problem! Contact us with your order details and we’ll resend your download link to the correct email address.

Please contact us immediately. If your order hasn’t been fulfilled, we’ll do our best to help. Digital products that have already been delivered are generally non-refundable.

* To read our full policies on cancellations:

click here.

To contact us click here or email contact@marsdenmuse.com. Don’t be afraid to reach out, we are always happy to help!

Are you ready to start your girly, glamorous colouring experience with Marsden Muse?